Novi
Local Reviews
for Novi, MI
Exceptional Service!
Marta - Novi, MI 48377
Honestly, I work with different vendors in my current position and it is hard to find people that will go the extra mile. I am happy to say that Bob goes the extra mile. Thank you!
Exceptional Service!
Marta - Novi, MI 48377
Really appreciate Bob Greenwood for his service. He is able to answer all our questions and request. Thank you
Thanks for stopping the beeping
N/A - Novi, MI 48377
Problem solved quickly
Derek - Novi, MI 48375
Had 2 problems early on a Sunday morning that were solved quickly
Great job
Dan - Novi, MI 48375
Fantastic service, prompt, accurate & friendly
Jill - Novi, MI 48375
We've used Fire Systems of MI for many years on our annual inspection. Robert is the best
Kept at it
John - Novi, MI 48375
The city kept the bar for acceptance moving. But Ron and the team did what it took to get final approval. Great job all.
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TEST - Novi, MI 48375
Highly Recommend
Yousef - Novi, MI 48377
great work, professional, would highly recommend.
Previous Tech Did Not Mark Extinguisher Correctly
Roger - Novi, MI 48377
Previous technician did not appropriately mark the extinguisher that needed replacement which resulted in us walking the entire building twice.
Annual spriunkler
Jeff - Novi, MI 48377
TJ is the best.
Good Service with great communication
John - Novi, MI 48375
The team did a good job keeping us updated on the entire installation process. In some areas we had not prepared correctly and they helped us understand what we needed to do and how they could complete the work when done.
Great Service
Kyle - Novi, MI 48375
Always great service
Jill - Novi, MI 48375
Customer service Kathy was fantastic to set up annual appointment. Robert & trainee showed up early, inspected, replaced and refilled same day, terrific service all around. Highly recommend company
Amazing Service
Christina - Novi, MI 48377
Had the best service from Robert, he was extremely friendly and brought smiles to my entire team. He was also very thorouigh and efficient!
Knowledgable
Jeff - Novi, MI 48377
Thorough service, above and beyond the scope
good service
Heather - Novi, MI 48375
Great Service
Jenna - Novi, MI 48377
Good Service
Jeff - Novi, MI 48377
Techs are awesome and very knowledgeable.
Response from Fire Pros | Fire Systems of MI | Adam's Fire :
We appreciate your feedback and 4 star review Jeff.
Good Service Techs
Jeff - Novi, MI 48377
Getting a little slow on service. Seams like it takes a bit of time to get parts and return to complete the job.
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Terrence J.
Notice of Non-Compliance and Repair Proposal Fire Alarm Services recently inspected/serviced the fire sprinkler system at your establishment per NFPA Standard for Inspections, Testing, and Maintenance Requirements (2017 Edition). While inspecting/servicing, your fire sprinkler system was determined to be "Non-Compliant." NFPA 25 (4.1.5.1) The property owner or designated representative shall correct or repair deficiencies or impairments. The attached proposal summarizes the deficiency/impairment issues that were found during the inspection/service and the costs and actions needed to correct them. Fire Alarm Services strongly recommends that your sprinkler system be repaired to become compliant. The fire sprinkler system as-is may not work properly due to the referenced deficiencies/impairments and may not extinguish, suppress or control a fire. This is a safety hazard and may contribute to damage or injury to your property and individuals in the event of a fire. Please contact me as so
Terrence J.
2/28/23 Sent email regarding inspection DH Sprinkler Inspection Quarterly Fire Sprinkler Inspection (1 Wet System w/ 8 Floor Controls)
Terrence J.
Technician On Site Check-In Instructions- Use Rael Redi App Mobile Check In/Out or use Service Channel IVR System helps technicians easily check-in/out and capture all on-site services, progress and status'. Technicians are REQUIRED to use our phone based automated response system (IVR) by dialing 516-500-7776 OR 516-200-3363 to check in upon arrival to the location and to check out upon completion of your visit. Prior to dialing into the automated IVR System to check-in/out, please be sure to have the following work order details prepared (found in the service request email): - IVR Phone # 516-500-7776 OR 516-200-3363 - IVR Provider Pin # Your PIN # to access the ServiceChannel IVR automated response system: 3613502 - Work Order # / Tracking # This will be listed in the Work Order details sent to your office by our RAEL National Dispatch Team The IVR system will indicate your successful check-in and provide the date & time. Check-in will then change the status of the work order(s) to
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